Serco staff support Directorates at the European Space Agency to ensure the satisfactory execution of tasks needed to adequately support ESA’s Programmes. Such support is contracted under the “Frame Contracts for Industrial Support to ESA Directorates represented at ESTEC”, also frequently referred to as EFC2.
Under this contract Serco (including those of our subcontractors) provides in excess of 200 FTEs/STEs across multiple ESA sites. The profiles provided range from scientific and engineering positions to business development, IT, project/financial control, business/facilities/office management, CADM and communication. among these profiles are also PA and quality engineers.
Year-on-year we received “Best in Domain” awards. We were the winner in eight domains, including BMC, IT support, Engineering support to Galileo Programme and Navigation-Related Activities and three other engineering domains.
This contract also includes several managed services, where Serco is responsible for all deliverables, meeting KPIs and milestones, responding and adapting to requirements accordingly.
